Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us. 

Our 30-Day Guarantee

Every Avoryn order is covered by a 30-day money-back guarantee, starting the day your order is delivered. If it isn't right for you, we'll make it right.

How it works

Contact us within 30 days of delivery with your order number and a short note on what didn't work. We respond within 24 hours on business days with your resolution, which may be a replacement, an exchange, or a full refund of the product price. If a return is required, we'll send instructions. Otherwise, no shipping is needed on your end.

Refunds

Approved refunds are issued to your original payment method within 2 to 3 business days of approval. Depending on your bank, funds typically appear within 5 to 10 business days.

Bundles and free gifts

Refunds on individual bundle items are calculated at the price paid within that bundle, which is shown on your order confirmation. Free gifts are part of the qualifying bundle. If a full bundle is refunded, the gift is included in the return terms we send you.

Damaged or incorrect orders

If your order arrives damaged, defective, or isn't what you ordered, email us a photo within 48 hours of delivery and we'll ship a replacement right away at no cost. This never counts against your 30-day guarantee.

Late or missing refunds

If your refund hasn't appeared after 10 business days, check with your bank first, since processing times vary. Then email us and we'll trace it with our payment processor.

Questions? contact us and we'll reply within 24-48 hours on business days.